Person Centered Reablement Plans
Person Centered Reablement Plans

Enables your business to adopt a person centred reablement approach to services, by gathering individuals histories, personal preferences and setting goals linked to outcomes.

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In order to ensure the services you provide are Person Centred and Outcome focused, all individuals will need a Person Centred Reablement Plan.

Using our extensive experience of working with reablement providers, service users and their support networks, we have designed a Person Centred Reablement Plan that will:

- Outline how individuals wish to communicate
- Detail information on the history and experiences of the individual
- Allow an understanding about who supports the individual and how they wish to be supported
- Focus on the individuals physical/health/social and emotional wellbeing
- Identify personal goals the individual would like to work towards
- Identify short term 6 week focused, and longer term outcomes
- Understand individuals personal preferences, routines and their choices so they remain in control of their support service
 
Our Person Centred Reablement Plan comes with a full Policy and Procedure Guide to step staff through each stage of building effective plans, ensuring personal reablement outcomes are established for both 6 week and longer-term goals.

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Reablement Outcome Measurement
Reablement Outcome Measurement

Measurement tools that allow you to identify and measure individuals outcomes, linked to physical, health, social and wellbeing indicators.

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Measuring Outcomes is key to your future business success and is something everyone is talking about. But how do you actually do it?

Linked closely to the Person Centred Reablement Plan, we have designed a way to measure individuals short and longer-term outcomes based on a scale that runs from:

- Achieved
to
- Not Achieved


Data collected will give you evidence of the number of outcomes achieved for individuals using your services.  Our Reablement Outcome Measurement Tool comes with a Policy and Procedure Guide that explains how to quantify and measure individuals outcomes.

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Reablement Indicator And Action Plan
Reablement Indicator And Action Plan

This covers 12 core areas of your business, indicating your progress towards Personalised Reablement, then highlighting areas for development through use of an established action plan.

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The Indicator and Action Plan has been designed to provide you with inspiration, ideas and practical advice as you consider the changes your business will need to make in line with personalised reablement

Section one
- Outlines 12 core areas of the business
- 4 test questions in each area
- This leads to a self rating score for each area
- The score then leads to an overall development grade


Section two
Final Project Plan: Provides practical development ideas for all 12 core areas of the business  

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Business Development and Marketing Templates
Business Development and Marketing Templates

A step by step approach to understand your current level of business development and marketing. The templates offer practical ways to develop and promote new service offers.

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These templates are designed to give you practical ideas as you consider the changes your business should make in line with personalised reablement.

So why should you be thinking about developing your business?

The social care industry is going through a revolution. Focus is on person centred support aimed at achieving both short and longer term outcomes that prevent and enable individuals to rely less on formal support and more on their own self care.

Increased choice will mean individuals may choose a number of ways to receive their care and support following a period of reablement. So individuals may choose to be supported by:

- Competitors
- Family
- Friends
- Personal assistants
- Voluntary organisations
- Community groups etc.

To ready your business for this market you may be able to offer new services, previously constrained by contracts.

In order to do so, you need to understand the choices individuals may make to best be supported. Then learn how to place ‘products’ and services for individuals to choose from, ensuring your marketing captures their imagination and heads off what your competitors are offering!

The Business Development Plan will help you to do this in a way that is structured and be a point for the organisation to come together to decide where best to focus itself.

The Plan comes with a full and detailed Guide to support you with knowledge, ideas and direction as you plan into your future.

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Compliance And Quality Measurement
Compliance And Quality Measurement

Linked to the CQC ‘Judgement framework’(2009) these measurement tools collate and grade your compliance and quality outcomes, giving an overall grade for your business.

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Compliance Questionnaire

The Compliance Questionnaire can be used by your organisation to gather direct feedback from individuals about how they experience the compliance of their services.

The questions have been designed around the Care Quality Commissions Essential Standards of Quality and Safety regulations, launched in April 2010.  

Customers Compliance Sections CQC Outcomes Health and Social Care Act 2008 regulations
Section 1 – Involvement and information 1,2,3 17,18
Section 2 – Personalisation Care, Treatment and Support 4,5,6 9,14,24
Section 3 - Safeguarding and Safety 7,8,9,10,11 11,12,13,15,16
Section 4 – Suitability and Staffing 12,13,14 21,22,23
Section 5 – Quality and Management 15,16,17,21 10,19,20
Section 6 – Suitability of Management 22,23,24,25,26,27,28 4,5,7,13,14,15
   

These standards focus on the individual’s experiences of their service and the outcomes the service should have on their lives.

The information gathered from the questionnaires will then be graded to provide evidence of how your organisation is supporting individuals to remain involved, safe and secure and at the centre of their support.

An Action Plan then mirrors each section above – so you can improve what you do and evidence your work to individuals, commissioners and regulators.

This data can then be used in the marketing of your business!

Quality Questionnaire The Quality Questionnaire can be used to gather direct feedback from individuals about how they experience the quality of their services. The questions have been designed around the Common Core Principles to Support Self Care, released jointly by Skills for Care and Skills for Health in 2008.

   
Common Core Principles Customer Quality Sections Indicative Behaviours expected of the workforce
Principle 1   Making Informed Choices to manage Self Care needs 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15
Principle 2 Effective Communication to enable confidence to Self Care 1,2,3,4,5,6,7,8,9,10,11
Principle 3   Information and Sign posting 1,2,3,4,5,6,7,8,9
Principle 4   Develop Skills in Self Care 1,2,3,4,5,6,7,8,9,10
Principle 5   Assistive Technology to support Self Care 1,2,3,4,5,6,7,8,9
Principle 6   Support networks, planning and evaluating services 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15
Principle 7   Risk Management and risk taking to support increased choice and self care 1,2,3,4,5,6,7,8,9,10,11
 

The information gathered from the questionnaires will then be graded to provide evidence of how your organisation is supporting individuals to remain active, involved and focused on their on-going reablement – ensuring high quality care and support.

An Action Plan then mirrors each section above – so you can improve what you do and evidence your work to individuals, commissioners and regulators.

This data can then be used in the marketing of your business!

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Workforce Measurement
Workforce Measurement

A fully developed measurement tool allowing your business to gather information from your workforce, providing you with valuable data to review, and improve your workforce experience.

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The Workforce Questionnaire can be used by your organisation to gather direct feedback from your staff about how they experience working for the organisation.

Having this information is vital so you have the visibility of what is happening ‘on the ground’ and can learn directly from your workforce, making changes to improve the workforce experience.

The questions have been designed over 11 sections to cover key areas of working within your business.

The information gathered from the questionnaires will then be graded to provide an overview of the workforce experience.

An Action Plan mirrors each of the 11 sections above – so you can improve what you do and evidence your work to individuals, commissioners and regulators.

This data can then be used in the marketing of your business!

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Job Descriptions
Job Descriptions

A complete set of job descriptions for New Ways of Working in health and social care.

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Traditional ways of working are changing, and this means the roles and responsibilities of social care staff will too!

We have designed a full set of Job Descriptions and Person Specifications to cover the new roles required to provide person centered, reablement outcome focused support.

Each job description outlines the

- Post Title
- Hours of Work
- Main Location
- Required Education and Qualifications
- Summary of the Role
- Key Duties and Responsibilities
- General Notes
- Terms and Conditions of Service
- Health and Safety at Work Act 1974
- Special Requirements
- Person Specification
 

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Our 1 Day Reablement Assessment
Our 1 Day Reablement Assessment

Making an on-site visit, our consultants will undertake a detailed analysis of your business. Through a final report, recommendations are made on how to develop and improve your cultural, workforce and operational approach in order to attract new revenues.


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It can be difficult to take a step back – consider how you do things now, and then plan the changes required for a person centered reablement organisation.

This is why we are offering our 1 Day Assessment of your Business.

Our consultants will visit the location, and with your involvement undertake a structured assessment of your business.

The assessment will look at:

- your culture
- your strategy
- your operational systems
- your workforce

Through a final report, key recommendations are made on how to improve what it is you do and increase your opportunities to attract new revenues.

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Yare House, 62-64 Thorpe Road, Norwich, NR1 1RY. Company No. 07359227.