Linked to the CQC 'Judgement framework'(2009) these measurement tools collate and grade your compliance and quality outcomes, giving an overall grade for your business.

Compliance Questionnaire

The Compliance Questionnaire can be used by your organisation to gather direct feedback from individuals about how they experience the compliance of their services.

The questions have been designed around the Care Quality Commissions Essential Standards of Quality and Safety regulations, launched in April 2010.  

Customers Compliance Sections CQC Outcomes Health and Social Care Act 2008 regulations
Section 1 - Involvement and information 1,2,3 17,18
Section 2 - Personalisation Care, Treatment and Support 4,5,6 9,14,24
Section 3 - Safeguarding and Safety 7,8,9,10,11 11,12,13,15,16
Section 4 - Suitability and Staffing 12,13,14 21,22,23
Section 5 - Quality and Management 15,16,17,21 10,19,20
Section 6 - Suitability of Management 22,23,24,25,26,27,28 4,5,7,13,14,15
   

These standards focus on the individual’s experiences of their service and the outcomes the service should have on their lives.

The information gathered from the questionnaires will then be graded to provide evidence of how your organisation is supporting individuals to remain involved, safe and secure and at the centre of their support.

An Action Plan then mirrors each section above - so you can improve what you do and evidence your work to individuals, commissioners and regulators.

This data can then be used in the marketing of your business!

Quality Questionnaire The Quality Questionnaire can be used to gather direct feedback from individuals about how they experience the quality of their services. The questions have been designed around the Common Core Principles to Support Self Care, released jointly by Skills for Care and Skills for Health in 2008.

   
Common Core Principles Customer Quality Sections Indicative Behaviours expected of the workforce
Principle 1   Making Informed Choices to manage Self Care needs 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15
Principle 2 Effective Communication to enable confidence to Self Care 1,2,3,4,5,6,7,8,9,10,11
Principle 3   Information and Sign posting 1,2,3,4,5,6,7,8,9
Principle 4   Develop Skills in Self Care 1,2,3,4,5,6,7,8,9,10
Principle 5   Assistive Technology to support Self Care 1,2,3,4,5,6,7,8,9
Principle 6   Support networks, planning and evaluating services 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15
Principle 7   Risk Management and risk taking to support increased choice and self care 1,2,3,4,5,6,7,8,9,10,11
 

The information gathered from the questionnaires will then be graded to provide evidence of how your organisation is supporting individuals to remain active, involved and focused on their on-going reablement - ensuring high quality care and support.

An Action Plan then mirrors each section above - so you can improve what you do and evidence your work to individuals, commissioners and regulators.

This data can then be used in the marketing of your business!

Price: $0.00

   
 
       
 

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